Privacy Practices in West Virginia
Last Updated: 10/26/2026
What We May Collect When You Request Pest Service
Last updated: October 2026
When you contact WestVirginia Pest Solutions, we may collect your name, phone number, email address, and the service address where you need help. If you submit a website form, we use the details you provide to understand your request and respond. Appointment information may include preferred dates or times, access instructions, pest concerns, and notes about the property that help us plan a visit.
We may also keep records of communications about your request or service. Our website may collect basic technical information, such as pages viewed, browser type, device details, and general visit activity through analytics tools.
This information helps us understand how visitors use the site. Please avoid sending sensitive personal information through a website form or ordinary email.
We collect information relevant to handling inquiries, arranging pest service, and maintaining business records.
How Customer Details Support Your Service
We use the information you provide to respond to questions, prepare for pest service, confirm appointments, and communicate about a visit. Service address and property notes help our team understand where to go and what you have reported. We may contact you by phone, email, or another method you supplied to discuss scheduling, service updates, or follow-up questions.
Contact and transaction details may also be used to process payments, maintain service records, and send relevant service reminders. We use general website activity to assess how visitors use our pages and to improve the site.
Access to customer information is limited to people and service providers who need it for these purposes. WestVirginia Pest Solutions does not sell customer personal information.
We do not use customer details for a purpose unrelated to the request or service without an appropriate basis or notice. You can contact us if you have questions about how information connected to your account or service is used.
Outside Tools That Help Run Our Website and Services
WestVirginia Pest Solutions may use third-party tools in categories such as scheduling, payment processing, and website analytics. These tools can help us arrange appointments, handle transactions, or understand general site activity. Depending on the task, a provider may receive information needed to perform that function, such as contact or appointment details for scheduling, or transaction data for payment processing.
Each provider operates under its own privacy policy and practices. We encourage you to review those terms when you use a third-party service or are directed to one to complete a task.
We do not name a particular vendor here because the tools in use may change. Third-party services are separate from our website, and their handling of information is governed by their own policies.
We seek to use information shared with these tools only to support the related business purpose, such as booking service or processing a payment.
How Cookies Support Basic Site Functions
Our website may use cookies, which are small files stored by your browser, for basic site functionality and analytics. Functional cookies can help the site operate as expected. Analytics cookies may provide general information about visits and page use so we can understand how the website is working. We do not use cookies for advertising or ad tracking.
You can control or remove cookies through your browser settings. Most browsers let you block cookies, delete saved files, or receive a notice before a cookie is stored.
If you disable cookies, some website features may not work as intended. Browser controls differ, so check the help information for your browser to learn how to adjust its settings.
If analytics tools are used, they may process technical visit information under their own privacy terms. This notice describes our general cookie use and may be updated if website functions change.
How Long We Keep Business and Website Records
We keep personal information only as long as it is reasonably needed for the purpose it was collected, subject to applicable recordkeeping requirements. Service records may be retained to document completed work, respond to questions about past service, and meet warranty or compliance needs. The period can vary based on the type of record and the reason it must be maintained.
If you submit a form or ask a question, we may keep the information while we work to resolve your request and for a reasonable period afterward to maintain a record of the communication. Website analytics information may be kept according to the settings and retention practices of the tools involved.
When information is no longer needed, we may delete it or remove details that identify you, unless it must be retained for a legitimate business or legal reason. You may ask us to delete information, and we will review the request in light of these needs.
Request Access, Corrections, or Deletion
You may ask WestVirginia Pest Solutions to provide access to personal information we hold about you, correct information that is inaccurate, or delete information when it is no longer needed. Some records may need to be kept for service, warranty, compliance, or other legitimate business reasons.
If that applies, we will explain what we can do in response to your request. We may need enough information to confirm your identity and locate the relevant records.
To make a request or ask a question about this notice, call (877) 729-2528, email info@westvirginiapestsolutions.top, or write to Laidley Tower, 500 Lee St E, Charleston, WV. Please do not include sensitive information in an ordinary email.
We will use details in your message to respond and handle your request. This notice may be revised as our practices or website tools change; the current version will describe our practices when you use the site or request service.